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Regional FlagAccount hacked, all characters deleted.Source
Target Source
#1 -

About 5 minutes ago someone accessed my account and deleted all 4 of my characters, including my level 80 engineer (my main character).

I immediately changed my password after the situation.

Can I get any assistance with this?

ArenaNet Poster
Target Source
#7 -


As Jinks stated above, please send a request to our customer support with all necessary details. One of our agent will answer as soon as possible.

Thank you for your patience.