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Regional FlagWhat's ANet's policy on hacked accounts?Source
Target Source
#1 -

As the title suggests, I was hacked… hard. Guy took and sold everything that wasn’t soulbound, salaged and sold whatever was, and destroyed what he couldn’t salvage. My account was later banner for gold selling AFTER I had reported it, then was banned for someone else having access :P. Got it back but I still have everything stolen. If someone else has had this happen to them or someone they know please let me know if ANet was able to help in any way or am I SOL? Also should I be deactivating things like the credit card associated with the account or was that kept safe?

ArenaNet Poster
Target Source
#6 -


Indeed, as explained in this thread, we are now able to restore your account at a previous date.

Please check the account restoration FAQ for more details.