Hello, my account was compromised by someone who had local access to my computer. I am very interested in my account being restored to prior to this event. This event happened on December 10, 2012.
I opened ticket 121228-000715 on December 27, 2012 after I found out about this tool.
I’ve received two responses, one was asking for more information; after I provided the information I received the second response which gave me the information that I needed to reset my password (which I neither wanted nor requested) and told me that support could not restore characters or items.
How long before someone actually restores my account? I don’t want to play characters that aren’t going to last once my account is restored. Please have someone actually read my ticket, because I have no doubt that I’ll be adding my ticket to the 3 day old list tomorrow as there is no end in sight.