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Regional FlagAll I want for xmas - is to buy some gems...Source
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Lady Lozza.9670
Target Source
#1 -

After a gruelling nearly 30 days (continuous) on a construction site out west in 40 degree heat (Celsius my friends) I get home and head off to the mountains for a nice quite Christmas with my partner. I returned on the 27th and loaded up Guild Wars 2 for some nice Winter’s Day fun. My guild help me through all five Tixx events and then I try my hand at bells and Toypocalypse. (Toypocalypse was great by the way.)

So there is lovely fashion in the store, and the ability to buy the remaining minis (I’ve always been partial to minis) and just one problem – I can’t buy gems.

This has been an ongoing issue since beta. The problem is primarily due to NCSoft’s weird and wonderful fraud detection methods. As a customer of 10 years who has bought and subscribed to many games – and bought games for others, they have determined any further use of my card is “fraud”. (The dummy accounts setup on the purchase of GW2 really didn’t help here given I purchased the game for three other people on the same card – all of which got “registered” to different people, namely friends and family.)

Until now I have be using gift cards to purchase gems. Unfortunately it would seem that even I did not understand the true extent of how hard these things are to get – well to get one that will work in the gem shop. There is only one store that sells these cards and they open limited business hours 9.30am – 4pm. And they have been shut since the 24th. They will not be open again till the 5th so the earliest I can purchase gems is the 6th (as there is a 24hr activation on the cards and attempts to use them prior to activation results in the value of the card being wiped completely).

In short I will not be able to buy a card in time to indulge in any Christmas shopping through the gem store. Gem cards are not sold here. Gamestop will not sell gem cards to players in my country (and I’m not sure if my sister in the US bought one for me whether it would work on my account). Paypal and I have issues of a legal nature, it started with them taking an unauthorised $200 from my account and ended with a class hearing before the Fair Trading Commission. And though my partner has volunteered his card, I am very much afraid that it will end with us both having our accounts banned.

It is honestly getting beyond ridiculous. The one and only pre-paid credit cards that will work with your gem store Anet are sold by a store which is opened very limited hours, doesn’t do any holiday trading, and require 24hrs to activate. Unless you can guarantee that the Christmas stock will be in the gem store until at least the 6th of January I will miss out on the chance to buy altogether.

Please fix the issue with my credit card. I am sick and tired of dancing around whenever there is something in the store I want to buy.


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ArenaNet Poster
Target Source
#2 -

Have you submitted a ticket to Support by filing a ticket through the “Ask a Question” tab on that linked page? It sounds as if you have done this in the past. I believe we should be able to make a more permanent solution to this problem, so if you have not contacted them, please do so. If you have, please let me know the 12-digit number so that I can follow up today and make sure you can make the purchases before the Wintersday items go away.


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ArenaNet Poster
Target Source
#6 -

First, sorry to hear about the flooding — I hope all turns out well.

Also, we recently added paysafe. Does that help you at all?

I am sorry for the frustration, and the best I can think of is sending a ticket to support so that they can temporary aid you in your purchases. The rules as they have stated them are true and cannot be individually modified, but I think a team member can help you with purchases.


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ArenaNet Poster
Target Source
#8 -

You didn’t hear back because the last update was from the CS side. If you wanted to update that ticket, you could ask if any changes had been made. Alternately, I wonder if there’s a way to remove your CC from the accounts you so kindly purchased for your family members. You might ask IF you are not purchasing anything additionally, and the first CC use was the only use. I’m not sure what they will find is possible in that regard, but if you’re bound now and forever for a single purchase last year, they may have a way to remove that “five account flag.”

Again, I am absolutely not sure if that is possible, but do discuss with Support, if you desire.


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ArenaNet Poster
Target Source
#10 -

CS = Customer Support. Same thing.