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Regional FlagUnable to purchase game onlineSource
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Vail.1065
Target Source
#1 -

My sister wanted to buy the digital deluxe version of the game in the store tonight so she could play with me but she keeps getting an error saying “the credit card information you have entered is invalid”.

She has tried multiple credit cards, so it is not an issue with that.

When she tries Paypal she gets an error saying “something went wrong”.

I have read on google that this is most likely an issue with the website itself, and that only someone from GW2 can fix it. Live Chat is unavailable for some reason, so she submitted a ticket.

Her boyfriend also tried it with his email and credit card and it also did not work.

Not sure what else to do. It’s a shame, we really wanted to play tonight.

Does anyone have any ideas or suggestions?


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ArenaNet Poster
Target Source
#4 -

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.