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Regional FlagSupport taking time off?Source
Target Source
#1 -

It has been about a week since I’ve gotten a reply from support and today the 3 days or older thread didn’t get an update. Is the staff taking a break from all the built up cases from over the holidays or what’s up?

ArenaNet Poster
Target Source
#4 -

well ignore this post, seems only minutes after I posted this I finally got a response from support… sadly it was another auto generated message but it’s better than nothing. Asked me if I wanted my account restored despite me asking them multiple times for them to restore my account in the message and providing the latest date and time pre-incident :P.

Thanks for updating. I’m glad that you’re being helped. The letter that you got is sort of a formal “Do we have your permission” thing, and while the agent might have avoided it with your prior permission/request, I think he/she was just being conservative and getting your last “sign off” before restoring.