Just wanted to know if you send in a ticket to “make an appeal for an issue” do you always at least get a custom reply back about the decision. Even if it is yes you did it and you have to wait the listed time? The reason I ask is I created a ticket for a to issue over 3 weeks ago and never heard anything back at all. I found an answer later in the forums stating it is being worked on.
thanks to anyone who can answer this.