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Yzzami.3518
Target Source
#1 -

So, I bought guild wars before but had to get a refund due to problems. I bought guild wars again and reregistered, but it said my account already existed, so I figured I’d go ahead and link my new serial code to that, and I did. But it is still saying my account is closed due to refund. I tried making a new account again, but now the serial code’s invalid because I linked it to my already existing account

A little help here?


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ArenaNet Poster
Target Source
#2 -

If you asked for and received an email, the account was closed, that is correct — that is the process and policy. Since you need help with adding the serial code to a new account contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.