I hope someone here could address my concern. I was temporarily suspended last week because Anet suspects that I was doing an unauthorised payment to buy GW2 using my own credit card. After 4 days of putting up my ticket, a manager had helped me in releasing my account but at the same time voided my 1st payment and disabled my 1st serial code.
While I am glad someone has unblock my account but now, I had to pay a higher price of $59.99 to repurchase a new serial code because I bought this game during the Christmas special offer at $44.95. I did ask if they could allow me to repurchase the game at the same price that I initially bought but they apologised and said that since the promotion period is over, I will have to buy the game at the current price.
I do feel slightly upset at this because I didn’t do anything wrong in the 1st place and bought the game at a promotion price but I ended up having to pay a higher price for something that I wasn’t at fault to begin with.
Hence I would like to put up an appeal here to see if the mods here could help understand my point of view and return me back my $15. Thank you.
Ticket no: 121226-001843