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Regional Flaggemstore not deliveringSource
Target Source
#1 -

i recently bought something worth 500 gems on gemstore but the item has failed to arrive… can any1 help me figure out how to either get my gems back or my item I’ve purchased?

ArenaNet Poster
Target Source
#2 -

Hello Miyamoto.

Have you tried to delete some of your in-box messages? Sometimes the items do not arrive just because your in-box is rather full; I would ask you to delete some of them till you have two or three left and see if the items arrive. If they do not do so in the following hours, please, do open a ticket to Customer Support.