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Regional FlagAsked for rename, got 72h banSource
Dozen Frozen.8421
Target Source
#1 -

Some days ago I contacted the support and kindly asked if my offensive account name could be renamed, after i was asked to rename a non-offensive character name.
After 6 days without response I just received a 72h ban and well, apparently my account name is renamed. Thanks for that at least, but is the ban really necessary considering I contacted the support to prevent a ban?
I’m pretty disappointed by such a harsh treatment.

ArenaNet Poster
Target Source
#2 -

You contacted Support to ask about your character names, but did not comment about your offensive account display name. You’re welcome to ask the team about reducing the suspension, but having both character names and a display name that are across the line is sort of a two-strikes situation.

Please update your ticket if you wish to discuss this with Support.