I am not currently suspended so this is not a unsuspend me thread. But here is my issue. I had been suspended and just like everyone else I got told to put a ticket in to support. Now the suspensions are 72 hours… and from my experience so far. # tickets in for totally seperate unrelated issues. I have gotten 0 responses back. 1 is past 3 weeks one is past 4 days and the other 3 days.
Now lets just throw out my personal experience saying it is not a big enough sample rate. when you create the ticket it says 24-48 hours it is 72 hours before you can post in the escalation thread sticky… so really how helpfull is the advice to put in a ticket for a suspension ( lets assume you are totally in the right and it is an innocent error on Anet’s side) when you won’t hear back untill the suspension lifts on its own anyway?
I understand they work as fast as they can but just want to see if anyone else thinks this is an issue that maybe could use some attention.
( and before someone mentions it, yes i understand if they didn’t get flooded with requests from people who have 5 previous offenses for the same issue stating they didn’t do it then things would move faster)
Thanks for you input and opinions in advance.