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Regional FlagVisa Prepaid CardSource
Target Source
#1 -

I bought a visa prepaid card, the one called vanilla. It says I only need to register my zip code and it gets active at the moment. I tried to buy gems and it says card error.
What can I do?

ArenaNet Poster
Target Source
#2 -

I guess I’d recommend you contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.