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Regional FlagGuild Wars 2 has encountered an errorSource
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Sillarion.3059
Target Source
#1 -

“The game client is unable to access to the log in server at this time”

Code: 42:1000:7006:854


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ArenaNet Poster
Target Source
#3 -

Hi Sillarion,

How often do you get this error message and at what point do you receive it? In game or when you’re trying to log in?


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ArenaNet Poster
Target Source
#5 -

I would like you to try a command to see if this allows you to connect. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.


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ArenaNet Poster
Target Source
#7 -

It’s possible it could be either a ports or a router issue. You can check this by running a port check by following the steps below:

To check this, please try the following:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once it’s complete you should be given the option to view the results and save the report to your desktop.