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Regional FlagDeny Access, improvmentsSource
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Abisha.9028
Target Source
#1 -

hi, why do Deny Access not work i get this cool mail, then when i see where it’s from and press Deny the browser gives a error.

is it not a lot smarter to standard deny access, but grand access by mail if a unknown IP try to log on a account?

with this small but effective measure against hackers.


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ArenaNet Poster
Target Source
#4 -

Thanks for helping, White Wolf.

And you make a valid suggestions, Abisha. I’m working on that verbiage and I’ll see if we can add that, as well.


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ArenaNet Poster
Target Source
#6 -

I think the system need a serious look at, about 1 week ago my account was hacked, there was no notification that the password had been changed or that some one had tried to access my account from other region or IP.

I suggest that if you are using authentication, you continue your discussions with Support and figure out why you were not notified. I hesitate to suggest this, but could you have allowed access by accident? Could the hacking have been by a known party (as in, someone in your family, a roomate or other person in your home who accessed through yours comp, a friend who knows your credentials)?