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Regional FlagHow do I report gemstore items not appearing?Source
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Snieh.4328
Target Source
#1 -

Question is in the title. I ordered a set of 5 transmutation stones. It took my gems but I never received the items in the mail. Is there a specific place in game I can report this?

Any help would be appreciated, thanks.


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ArenaNet Poster
Target Source
#3 -

Hello everyone.

Snieh, Nike is giving you the correct answer. I am sure that if you delete some of your in-box messages (lets say, till you have only two or three there), you will receive your transmutation stones without any problem. If his is not the case, please, proceed to contact Customer Support.

Thanks!