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Regional FlagNever got the item I bought.Source
Target Source
#1 -

I bought a “Fine Transmutation Stone” 2 hours ago and never got it, no mail at all.

Is this normal? must wait? or I must contact ArenaNet for this?

ArenaNet Poster
Target Source
#6 -

Hello everyone.

Yes, the team already knows this particular feature with the email. We would ask you to just keep on deleting your old emails so you receive new ones and the new purchased objects (patience, I know…). For any other problem you can always send a ticket to Customer Support through the ticketing system.

And as the question has been solved, we proceed to close the thread.
Thanks for your understanding.