I’m discouraged by the incident resolution process because each response is handled by a different agent. This results in me having to start my story from the beginning each time. I have been patiently working with your support team for 4 weeks. Today, I received a brief response by an agent with whom I’ve had no prior communication with. I feel like I’m back in the beginning when I issued the original ticket.
I have successfully escalated my ticket to a senior team member, only to have it sent back down on his response.
Does anyone else share my frustration?