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Regional FlagResponses handled by different agentsSource
Target Source
#1 -

I’m discouraged by the incident resolution process because each response is handled by a different agent. This results in me having to start my story from the beginning each time. I have been patiently working with your support team for 4 weeks. Today, I received a brief response by an agent with whom I’ve had no prior communication with. I feel like I’m back in the beginning when I issued the original ticket.

I have successfully escalated my ticket to a senior team member, only to have it sent back down on his response.

Does anyone else share my frustration?

ArenaNet Poster
Target Source
#2 -

Is this the same issue in the same ticket? If that’s the case, you should not have to restate the issue each time. Could you give me the 12-digit incident or ticket number, please?