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Regional FlagI have not received a parcel from "Gem Store"Source
Target Source
#1 -

Yesterday I bought “Total Makeover Kit”, item never received.
Nickname: Saoii
Dsplay Name: Saoi.5807
I ask for the opportunity to return the crystals or “Total Makeover Kit”

ArenaNet Poster
Target Source
#2 -

Hello Saoi.

Please, try to delete some messages from your in-box inside the game. Most of the times these items do not arrive to your account because you have the in-box rather full; delete some till you are with three or four and see if the kit arrives. If it does not arrive in the next hours, please proceed to write a ticket to Customer Support.