We have updated our Terms of Service and Privacy Policy.

Jump to content

Regional FlagMissing GemsSource
Ra Sun God.5243
Target Source
#1 -

I logged out with 800 gem balance when i tried to log back in i had password issues. When I resolved that issue and got back in I found my friend contacts removed and a list of followers, my guild was gone with all the work i put into it, and the 800 gem balance gone. Nothing else was missing or changed.

ArenaNet Poster
Target Source
#2 -

Hello Ra Sun God.

We are sorry to hear about this episode. By your description, it seems that your account was hacked. In this case, you need to write a ticket to Customer Support, if you want to have a rollback of your account to a prior point. Check this page for more information about it; we are offering one ollback per account. I would also recommend to add from now on the authenticator system for an extra layer of security and also to use a very unique password, never used before, so this episode does not repeat again.