Hi Anet i’m having a slight problem with your services. My brother brought this game
way back in August but stopped playing because at the time there was no way to
recover his password.
You see he had forgotten it and at that time your system was
pretty flawed. Now, months later mind you, when he tries to get back into the game
after being detered for the first time he cannot because he doesn’t remember the
name of one of his characters (which mind you is a stupid requirement which most
account recovery services DO NOT use.)
Now when we tried to call YOU guys directly we COULDN’T. So we
were like “ok lets call Ncsoft” which only got us to the billing portion of their services.
We finally sent a support ticket in about this and its been almost TWO days without a
response. What gives man? I don’t know why a company so large has such a
flawed Coustmer Service System. So mabye you guys on the fourms can do better and
also take this feeback straight to your customer service department.