Hi guys, not sure if I need a support ticket for this.
Today I tried buying gems to get some Black Lion Salvage Kits. I choose 800 gems – $10 option, put in my credit card number/info and then hit next/continue. I then got a screen saying “Banned_Master_Account” (see attached file)
Not sure what this means. I know that back when game launched I got hacked and the hacker charged $150 in the gem store purchases and since the account couldn’t be rolled back. The gems were never returned, and I had to fight it with my credit card.
I was told that the gems could not be removed from my account. Now I want to purchase more gems but it seems I am not allowed too. I really don’t think I should be penalized for something a hacker did?
Here is my old incident no. (Incident: 120828-018916)
You will see in the ticket that I reported the gem purchases and was upfront about it.
Can you help get my master account unbanned so I can happily spend some of my hard earned cash with you guys.