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Regional FlagObtaining my serial number.Source
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Kitten.9783
Target Source
#1 -

How do I go about obtaining my serial number? I bought a digital version, and the e-mail got deleted. I contacted support, and was told I can’t have it due to ‘security’ reasons? How am I ever supposed to be able to utilize support if I can’t get ahold of my serial number which is required to obtain support?


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ArenaNet Poster
Target Source
#2 -

What is your ticket number?


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ArenaNet Poster
Target Source
#5 -

If we use the serial code for verification of ownership — and often that is the compelling piece of evidence of ownership — then naturally we are not comfortable providing that information in a ticket.

You do not need your serial code to get help. That’s proved by the fact that your ticket was answered and you would have been given assistance without the code. I cannot see any reason that providing the code is a greater need than our keeping it secure.