How do I go about obtaining my serial number? I bought a digital version, and the e-mail got deleted. I contacted support, and was told I can’t have it due to ‘security’ reasons? How am I ever supposed to be able to utilize support if I can’t get ahold of my serial number which is required to obtain support?
If we use the serial code for verification of ownership — and often that is the compelling piece of evidence of ownership — then naturally we are not comfortable providing that information in a ticket.
You do not need your serial code to get help. That’s proved by the fact that your ticket was answered and you would have been given assistance without the code. I cannot see any reason that providing the code is a greater need than our keeping it secure.