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Regional FlagProblem with a Friend's AccountSource
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Nithix.1950
Target Source
#1 -

A friend of mine was trying to recover his account, but he forgot his character name (he had just started playing, but then had to take a break to deal with some real life things) and thus can’t retrieve his password or account. Is there a way to do this by phone for proof of purchase or anything? He’s really frustrated and I’d like to play with him. I’ll explain further if needed.


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ArenaNet Poster
Target Source
#2 -

Hey there, Nithix.

You friend needs to file a ticket with Customer Support, clic here, detailing all the possible information he has about his account, like e-mail account associated, serial code, etc. They are the ones who can help him regaining the access to the game again.