A friend of mine was trying to recover his account, but he forgot his character name (he had just started playing, but then had to take a break to deal with some real life things) and thus can’t retrieve his password or account. Is there a way to do this by phone for proof of purchase or anything? He’s really frustrated and I’d like to play with him. I’ll explain further if needed.
Hey there, Nithix.
You friend needs to file a ticket with Customer Support, clic here, detailing all the possible information he has about his account, like e-mail account associated, serial code, etc. They are the ones who can help him regaining the access to the game again.