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Regional FlagCant log into game or reset passwordSource
Target Source
#1 -

My friend tried to log into his account today and its saying invalid. So he tried to reset his password and every time he enters in the information it says Failure, password reset failed please try again or contact support so after many try agains we have come to support. he was playing last night and he’s entering the password and username in correctly.

please help soon

ArenaNet Poster
Target Source
#3 -

as Meijo has already mentioned, you need to get in touch with Support
Have a nice day!