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Regional FlagI bought the quaggan backpack but...Source
Evrae Altana.1295
Target Source
#1 -

it didn’t arrive

did the mail method change or am i bugged?
cuz i paid 300 gems which i bought with my gold so… quite a dent in my own money


while asking around town they told me to delete one of my mails (inbox wasn’t full) and i got it

ArenaNet Poster
Target Source
#2 -

Sometimes after an update, there can be a bit of a delay in the receipt of items. I suggest that you log out completely, then log back in and see if the item is there. Also make sure you have updated to include the new build, but I imagine you already did that.

If you have problems after a fresh restart, then please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.