I bought the quaggon backpack from the gem store using my gold. Everything went fine, got the backpack, used it on my back equip. I was even able to take a picture. A few mins later, I was disconnected. I logged back in, and my back equip changed back to normal, so my quaggon disappeared, and my gold I used to pay for it is still gone. I’m not entirely sure what to do, I sent an ingame report about it already, but I’m hoping somebody on the forums might know how to fix this or something?
Sorry you’re having the issue. Actually, the in-game report system won’t work for this. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.