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Regional FlagBlack Screen after PatchSource
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Max Lexandre.6279
Target Source
#1 -

Heya.

Am I the only one who is getting some randon black screens after patch were you listen to the music and everything but it force us to restart the game?

Max


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ArenaNet Poster
Target Source
#8 -

Hi Max Lexandre,

There’s a few things that resolve the black screen issue for players and unfortunately this is difficult to resolve without a bit of troubleshooting involved. So some things that you may want to try if you haven’t already:

1. Navigate to Documents\Guild Wars 2 and delete the local.dat file. Once you’ve done this, repair the client.

2. Try different driver versions, starting with a clean installation of the newest drivers available for your graphics card.

3. Bypass your router and connect directly to your modem. If you have a modem/router combo, you may need to disable your SPI Firewall.

4. Some background applications have been known to cause black screens, and so eliminating all unnecessary background applications via Msconfig may resolve the issue.

5. Improperly/over/under clocked systems – adjusting your CPU, RAM, or even GPU clock settings back to stock settings.

6. Re-installation of DirectX

7. Going into your Catalyst Control Center or Nvidia Control Panel and settings your Anti-Aliasing settings to Application Controlled.

Hope this helps. If none of these troubleshooting steps work out for you then I would highly recommend creating a technical support ticket so that we can better assist you one on one.