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Regional FlagBuying Items from gem store but not appearingSource
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Tazzuki.2648
Target Source
#1 -

Hello, I have recently (today) have brought a ‘Quaggan backpack’ from the gem store but its not appearing.

It did a good job taking my gems.. then told me to look in my mail were it said it should be, but No Quaggan backpack could be seen anywhere!

Iv waited an hour but its still not there. Iv made sure my messages are not full so the final conclusion it’s the games fault.

I was fully confident that I would receive it but clearly iv been betrayed xD

I would like my gems back or receive my cute Quaggan backpack please. Thank you


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ArenaNet Poster
Target Source
#2 -

No worries, either your mailbox is full — try emptying it (after retrieving all items you wish to keep — or there’s just been a slight “lag” between purchase and delivery. If you clear the mailbox and wait, say, an hour and still have the issue, then I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

For tips on what information to provide in a ticket, please read this post.


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ArenaNet Poster
Target Source
#4 -

Woot! Thanks for letting us know you got it!