Jump to content

  • Curse Sites
Help
Regional FlagMy Gold is Gone?Source
avatar
LiveTwo Let Die.6832
Target Source
#1 -

Wondering if this is a bug or a hack, logged in today and all my gold, from bank and character are gone. All my items, silver and copper are still there but just my gold is gone. any reason for this? Has anyone else had this happen or did i get hacked?


avatar
ArenaNet Poster
Target Source
#2 -

Sounds like your account was accessed by someone else. Please immediately change your password, and you might consider using an authenticator.


avatar
ArenaNet Poster
Target Source
#3 -

Hi. We’d like to help you with this, and the first place to start is for you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you regain access to your account and, perhaps, even use the Account Restoration Tool to do a “roll-back” to a point prior to the account compromise.

For tips on what information to provide in a ticket, please read this post.