- 2013/01/31 01:53:44 PM
This is actually a good thing, in general, although for you specifically I certainly understand that it caused you distress, and I’m sorry for that. Without looking into the case specifically, I would estimate that what happened was that the first response was given with the information available at that time, but that something triggered a second look, and during that second look the team determined that it was appropriate to reinstate the account.
Why would I say that’s in any way “a good thing?” I feel it’s a positive note that a secondary review took place, that the error was caught, and that your account was reinstated. It’s awkward for us that an agent may say, “Nope, that’s it—the account remains banned” only to see the resolution changed. However, we’ll accept that awkwardness (and ask for the player’s forgiveness) if it means getting a legitimate player back in the game.
Again, I’m real sorry that you had that time out (and the resulting distress) and I wish you well in your continued adventures in Tyria!