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Regional FlagAccount does not exist (but clearly does)Source
Target Source
#1 -

Hiya, I just bought the game, I could log into the site (clearly) but when I try to actually play it be telling me the account doesn’t exist.. some help here peeps, is there soem sort of lag when you make a new account?

ArenaNet Poster
Target Source
#2 -

I don’t think you’re running into a lag issue (although I could be wrong). I believe that you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.