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Regional Flagfriends account broken / server transferSource
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OrionX.9860
Target Source
#1 -

We both wanted to transfer from a EU Server to an US Server. While my transfer went well, her client crashed after the “The transfer is in progress… High Demand” Message. Since then, she is totally unable to log in into the game and has a connection error when trying (not the “Transfer is in progress” message i had).

What can she do?


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ArenaNet Poster
Target Source
#3 -

Hello everyone.

OrionX, your friend needs to contact as soon as possible with Customer Support, so they can look into this incidence and help her to resolve this. If the ticket goes unanswered for more than three days, feel free to post the reference number in the sticky of this forum for old tickets.

Thanks.


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ArenaNet Poster
Target Source
#4 -

Another suggestion: Your friend may wish to have you post in the Technical Support forum, where a agent with TS experience may be able to help there. But I agree with Eva, the best answer is for her to submit a ticket directly to the team.