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Regional FlagEndless loading after character selectionSource
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Object.9423
Target Source
#1 -

loading the game and getting to the character selection screen is no problem. but after selecting a character is just get endless loading. rare occasions i get a slight lag in the audio and then the world sounds start playing like the wind. but the loading wheel just keeps spinning and nothing happens. this is occurring on all 5 of my characters.

iv searched the forums for others with the same problem recently but haven’t found any one else with this problem.


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ArenaNet Poster
Target Source
#2 -

Hey thanks for the Game Advisor report Object. I want to apologize for the wall of text in advance, but I would like for you to try freeing up some system resources to see if this resolves the issue for you as I’m not seeing anything else within the report that would indicate why you’re experiencing this issue.

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

Please try these settings and let me know if they have any effect on your issue.


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ArenaNet Poster
Target Source
#3 -

Hi Object – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”


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ArenaNet Poster
Target Source
#7 -

Hey glad that worked! If you’re curious as to whether or not a specific application caused this issue for you, it’s a bit tedious, but you can try the following:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Go to the “Startup” tab and check one item.

4. Next go to “Services” tab and check the “Hide All Microsoft Services” check box, then check one item.

5. Click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

Once Windows is back up, do not start any other programs and then try the game again. You can repeat this process (adding one more each time) until you receive the errors again. When this happens disable the process that was last selected and try adding another one. If it works, then you have found the problem. If it doesn’t, it is likely the amount running.

If you would like to re-enable all of the processes that we disabled:

1. Follow steps “1” and “2” above.

2. Go to the “General” tab and select “Normal startup”.

3. Click “OK”.

You will need to reboot the computer for the changes to take effect.