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Regional FlagAccount name changed without notification.Source
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#1 -

So the other day about one week from now I had a problem. The problem was that I tried to log into my GW2 account and it said that my GW2 account didn’t exist of course I wasn’t able to log into my Gw1 account either so I was a little surprised. I went into my email, checked it for any information regarding the fact of my account name changing and there was none. No notification of me being banned my account name changed no nothing so I figured I’d send a request for help to anet in this case, and I got my account name restored to the email account that I used previously in a very short time.

So I can once again use my both Guild wars games. However the bugging thing is that I never got ANY explanation on what the hell had happened so I started to think way back on my old NCsoft master account that I haven’t used in years probably because I never really had to. I have absolutely no idea of my master accounts account details because it was hacked long time ago and I never got to get it back. However my GW1 account details hadn’t changed and I didn’t think of it as a big deal back then and so I linked that account into my GW2 account. I thought that the hacker probably had long forgotten about little old me. Also I kind of got the controls on changing the account details back with the GW2 account stuff so I forgot about it all until now. In the end of the day I came to think that if my master account still exists and someone is actively using it, is it possible to change the gw1 account details through it. I mean the email the password or both without any fuzz? It seems logical to me and if my gw1 account details gets changed through it then my gw2 account details gets changed as well without me getting any notification about it into my original gw2 account email address I think.

SO I was wondering on if this is the case and what can be done about it I kind of find it very frustrating to think that person using my old master account has means to change my GW2 account details through the GW1 account details even though I’ve never put my GW2 account into any ncsoft master accounts. Any thoughts on this matter? Can anyone confirm my suspicions or have any experience on the matter? Anyone have any suggestions how to solve this problem?

Thanks in advance for anyone that takes time to read and answer.

ArenaNet Poster
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#2 -

This seems like a somewhat complicated issue that may have elements that are specific to you, as a user/player. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you by looking at each of your accounts and helping you secure them, if necessary.