This is my experience and feedback after buying the Digital Deluxe game ($80) from the official site and being perma-banned 2 days later. The error message / description was completely worthless and gave me absolutely no insight to the cause of the perma-ban. No contact was initiated on ArenaNet’s part, so I didn’t receive any emails or information that would help explain the situation in any way. My support account (same email as game account) was disabled so I was unable to log in and create a ticket with that account. I was also locked out of the official game forums.
Buying the game, installing, and getting in was easy. Not problems there. Played the game for about 2 days, doing standard newb stuff. Exploring the map, running quests. Melting PvE faces. That’s me. I hadn’t even done any PvP yet. Still haven’t actually. I had talked with somewhere between 5-10 people, mostly asking questions and looking for certain areas.
I came home on day 3 after work, to find, after attempting to login, an error message saying my account had been terminated (see the attached image). Totally vague and ambiguous. At this point, based on the game message, you’d think I’d harassed or griefed other players, bought some gold or gems from a 3rd party seller, botted for exp or items, had an offensive char name, or god knows what else. But I did none of these things.
So now what to do? I’m locked out of game account, locked out of my support account, locked out of the official forums, and have no specific information to go on, except a vague termination message. I’m out $80 with hardly anything to go on for a reason. At this point I’m wondering if I got caught up in a money scam of some kind, where you pay for a game that only gives access for 2 days then takes your money and runs.
My only option at this point was to created a secondary support account so that I could submit a ticket, which I did. I submitted a support ticket with the secondary account and this secondary account was also disabled after about an hour. I couldn’t log in to the account anymore to check for status. Now I’m getting kittened off and feeling like this is really a scam or conspiracy of some kind to just take my money and bail.
Next up I find a way to submit a 2nd support ticket without having an account on the support site, but giving the info for my original game account. Now the waiting game.
The next day I decide to also go on some unofficial game forums like MMORPG.COM and GuildWars2Guru.com to plead my case to other players in hopes that someone may contact a GM on my behalf to see what the hell is going on:
Towards the end of the day after posting on the unofficial forums, I finally get a response from support. It’s a miracle from the heavens.
So what was the response? Why was my account perma-banned after 2 days of doing standard newb things?