If I hear nothing in the next couple of hours, I can only assume that you really don’t care about your customers enough to bother even attempting communication.
I will not tolerate a company who enforces over the top punishments and then can’t be bothered to answer, let alone try to keep a decent customer service. I have no idea, other than apparently ONE of my characters has an unacceptable name. Even though it got through your naming process, which in turn left me thinking it was fine, and now has ended up in my being suspended for a ridiculous length of time.
I would be surprised if many stay after treatment such as this. I for one don’t intend on staying if this is how you run your company. Dealing out suspensions without proper investigation. People are supposed to just be ok with this abuse of power?
A friend of mine was suspended for “suspicious activity”. It turned out they were just good at playing the market and had too money going through their account. They were still suspended for 72 hours though.
Your rulings are so broad that pretty much anything to the wrong person could be deemed offensive. You cover yourselves from lawsuits, yes, but in the meantime it’s left open to abuse and potentially loyal followers are punished and worst case, lost to you for good.