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Regional FlagBF Got Banned When He Didnt Even Bot.Source
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SacuraShadow.6021
Target Source
#1 -

I’m making this thread because yesterday my Boyfriend got banned for no reason. I’m also making this thread because he does not want to but I want to help him prove he is innocent. I play with him everyday and he never used a third party program but when he tried to get support they said that he did. He didn’t even get proof from them that he did. I know for a fact that he does NOT use any third program,hack or bot. I think this is very unfair and he is very upset. Please anet do more research in a person before banning them.


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ArenaNet Poster
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#5 -

SacuraShadow — We are all on board with making sure that players we action are indeed guilty of the infractions they’re being flagged for!

A lot of times, someone who is flagged for botting was actually hacked and the hacker used the account for cheating. The account owner gets the message and it’s a little scary. It’s also a double-whammy of hurt: Get hacked and get “accused of cheating” is how it appears. Well, both happened, but with research, we’re able to figure out that the account owner was innocent of cheating and we help him/her get back on the account and of course remove the flag for cheating (like botting).

Long explanation, sorry. We’ll take care of you boyfriend. Just ask him to follow up on the ticket and explain that he was not involved in cheating, and the agent can look into the situation to see if there was hacking+hacker cheating involved.

I think this will get sorted pretty quickly.


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ArenaNet Poster
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#7 -

I understand, and sure, players do try to grief others by false reporting. But I think we have it covered in two ways: (1) reports are verified, and (2) those who submit false reports are subject to account action (if they do it repeatedly — an accidental mis-report isn’t going to land someone in trouble).

So it’s not likely that the blocks on the account were prompted by a person reporting three of your friends. I hope we’ll be able to sort out what did happen and get them back into the game very quickly.