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Regional FlagMy friends account problemSource
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Soulxcar.8402
Target Source
#1 -

So my roommate had a little problem, he has forgot his password, his mail is hacked and in the mail creation he wrote an imaginary mail. Prognostic: possibly he wont log on his account anymore. So I’m asking, in his name, a resolution to this problem.

EDIT: Removed account-specific information

Sorry for my bad English

Sincerely, Soulxcar


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ArenaNet Poster
Target Source
#2 -

Hello Soulxcar.

From here the forums there is little we can do. Your friend needs to contact as soon as possible Customer Support and provide a detailed description of this problem, long with these details that identify him as the owner of his account. If the ticket goes unanswered for three or more days, you can post the reference number here.


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ArenaNet Poster
Target Source
#3 -

Hi there. I wanted to let you know that I edited your post to remove the account-specific information. I don’t see any value in having account and character names visible.

So please have your friend submit a ticket and the team will help him!