Speaking for one of my best friends, because he was recently banned for “Botting”. I know him and he doesn’t “bot”. The only “third party” program we use is TS3. We know that there is a warning when installing TS3, because some games might consider it to be a cheating program.
On another note. Banning an account because of suspicious behavior is ok, I see why. But banning an account WITHOUT notifing the account holder that somethings up with their account and that they should look into it, is just not right.
He has already sent in a ticket to be reviewed. Just hoping that ANET can see that this is a major issue and hope this gets resolved for everyone.
If you need more info, I can contact my friend.