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Regional FlagHacked, All chars deleted.Source
Target Source
#1 -

So it appears some time yesterday I was hacked. everything on my account is gone. All characters deleted. What can I do can I get this stuff back?

ArenaNet Poster
Target Source
#2 -

Hello Kyro.

We are sorry to hear about that. You need to contact Customer Support as soon as possible to inform about this. We would recommend you to change your password to a very unique one and use the two authenticator system as this adds new layers of security to your account.

Bear in mind that we can offer you a roll-back of your account. Check this webpage in order to know more about this.