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Regional FlagPassword forgotten Account recovery imposibleSource
Target Source
#1 -

Hello i haven’t played GW2 since it launched decided to come back to it but cant access my account (may have forgotten password ) so I tried to reset my password but says its down, I tried to go thru account recovery but I don’t have my serial number or for the life of me remember a character name is there a phone number I can call or some way to reset my password from my registered email address?

ArenaNet Poster
Target Source
#2 -

Hello Snuff.

There is no much we can do from here to help you. You need to contact Customer Support and explain them the situation so they can help you out.