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Regional FlagPeople circumventing account termination?Source
Target Source
#1 -

On another forum I frequent there are a few people posting about having gotten refunds for the game (including showing apparent emails from support), but still being able to log into the game (showing screens of being in game and /saying the forum names of people in the thread).

Since this is basically someone playing GW2 for free (if true), is there a policy on how to report them to ArenaNet so they can look into it?

It’s possible the user is just trolling to try to get a rise out of posters, but if it’s true, ANet should take action on it so they’re not out $59.99 for no reason.

ArenaNet Poster
Target Source
#2 -

Hello Maoric.

Please, do proceed to send a ticket to Customer Support in order to inform them about this particular issue. Provide them with the appropriate details (webpage and so).

Thank you very much for your cooperation!