I know its the right email because i have messages on my gmail from them. But no password is ever sent. This is my GW2 support account not my normal GW2 account
If you are not getting your emails about authentication, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.