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Regional FlagCard Approval FailedSource
Target Source
#1 -

I tried using and Amex card and a Visa and it keeps telling me “Card Approval Failed” When i try to purchase gems. I was able to buy them yesterday with no problem. Help?

ArenaNet Poster
Target Source
#2 -

I think there’s a “velocity” control that prevents frequent purchases. I do believe the team can override that in some cases. So go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you. For tips on what information to provide in a ticket, please read this post.