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Regional FlagNot receiving item from Gem StoreSource
GRuNT iN a BoX.6085
Target Source
#1 -

I bought the Quaggan backpack, but I never received.
My game sais that I did pay for it but still I haven’t got it.
Could someone help me out or tell me why I didn’t receive my item?

ArenaNet Poster
Target Source
#2 -

The first thing to check is your mailbox to make sure you have room, there’s a limit on how many letters your mailbox can hold, and past that it will simply queue up new mail. Try to delete as much mail as you can, then give the mail system a few minutes to deliver the backpack.

(Side note: there’s a bug with the mailbox not counting some letters, so it might show that it’s at 6/10 even though it has 10+ mails in it, keeping it from receiving new messages.)