I am appaled/
For weeks now, I have been patiently waiting to log into my account, it is as simple as the client isn’t registering my password or something either way, it doesn’t now, i will be getting a refund.
I am posting here to display utter shame, disgust and more so disappointment in not only the game devs, but the staff and the customer service, and you too Gaile, if you are reading this.
Not only have I unfairly been locked out, my tickets have gone ignored for 5 months and even prior to this being hacked, but, your customer service sees it fit that i am treated with ignorance and laziness. they have not even looked at my issue, 3 other people have the same issue, has it been looked at ? not in 5 months at least. Not oly that but i am constantly asked to post my ticket number or put a ticket on, upon doing this my threads are locked and nothing is done or fixed, you just sweep it under the table so no one can see. Anyone frequenting the account issues board can see this is nothing but second nature to the mods.
Now i ask you one more time, fix my account or refund me. Is it that hard? Stop being pathetic and lazy and do what is due to your customers. I am disgusted, Anet, you have dropped the ball.