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Regional FlagConfirmation emailSource
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Khas.6859
Target Source
#1 -

Hello,

my friend just bought the game via Paypal and recieved a “Transaction Completed” message from Paypal, but has yet to recieve a confirmation email with the serial code from ArenaNet. He purchased the game about an hour ago.

How long does it usually take? Can he create an account without the serial code and start downloading the game client somehow? Does he have to contact support?

Thanks in advance,

Cheers


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ArenaNet Poster
Target Source
#2 -

Usually the email is sent immediately. I would recommend that he first check Junk, Spam, and delete emails, and then if there is no confirmation, he contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.