I sense a cautionary tale in all this, for any community managers present or future who would care to pay attention…
An enormous, in-depth thread about problems with negatively-adjusted drop rates erupts on your forums.
You remain silent for far too long, then scrub the thread, replacing it with a request for information that has existed in the removed thread for months.
More time passes, before you then declare the following:
“Just wanted to give a quick update on this topic. We’ve completed verifying every update from the november release, and there were zero changes to anything what so ever that would have negatively affected loot in any way/shape/form. We can officially confirm this as an X-files level conspiracy at this point.”
Then you let the population that care enough to rally around the topic stew awhiles longer, allowing ample time for the thoughtless and callous to sling derision at the ‘conspiracy nuts’, until finally closing the thread with a post about how it was all actually quite true, and will be patched up in a matter of a week or so…
No apology, nor admission of responsibility for the realities of the issues that were causing such dissent and division in your community.