A friend of mine had his account terminated for helping gold sellers/botting. But he was hacked and sent 3 support emails asking for account recover. Without any response for the part of Anet, he logged on his NCSOFT account and used his linked account to change the password. Then he entered on the site and forced the disconnect of the botter and recovered his account by himself.
And he don´t even received ANY feedback from anet.
Today he had his account terminated, even with 3 emails asking for support without any response.
Now the only thing he want is his account back. What do he need to have it back?
p.s. He used the ask a question tool to ask for support.